About us

Hello, My name is Mehmet Istanbullu, I am 24 years old. I am the founder and owner of Istanbullu LTD and Bathlova. I have been trading in the UK market through marketplaces since 2021.

Our Mission

We know that bathroom products are popular in the UK market, which we are closely involved in. We discovered that in this market the prices are very expensive and there is not much competition in the market. Our aim is to become one of the most respected and well-known retailers in the UK with our quality and competitive bathroom products.

We Offer:

We deliver our unique and chic design bathroom products, which are not available in the UK, to our end customers in the UK through our intermediate warehouses in Turkey, China, and Germany. We have many contacts and supplier networks in these countries. Among these suppliers, we have locally well-known brands and manufacturers. The biggest advantage of importing products from these countries is that we can offer our customers competitive prices without compromising on quality.

How we work:

The products you purchase go through a 3-stage quality control phase, the supplier of the product you have ordered in the country of production offers us a quality guarantee, then our colleagues in the intermediate warehouse in that country carry out the quality control and send us the photos and videos of the product. At the final stage, Then I personally check the quality of the product in our local UK warehouse. We stand behind our products, and we offer this to our customers with a 1-year warranty. The shipping company we work with handles the sensitive transportation process of your order. You will not pay any extra fee for shipping.

Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

Processing/handling time 0-1 business days (Monday to Saturday);

3-5 working days free delivery to United Kingdom. (Monday to Saturday)
1-3 working days paid delivery to United Kingdom (Monday to Saturday)

Order Cutoff Time: 6:00 PM GMT (Monday to Saturday)

What is your return and exchange policy?

Currently we do accept 30 Day returns. You can see more details by clicking Returns & Refunds page.

How do I change my shipping address?

You can change it from My Account (Make sure you’ve logged in) > Addresses section. However if you need to change it immidiately please contact us so we can correct your details before shipping out your parcel.

How do I track the status of my order?

You can track your parcel by clicking this link & entering the tracking number you’ve received by e-mail.

How do I receive customer support?

We have contact page where you can see our contact details. We can assist you through e-mail or Whatsapp. Whatsapp would be faster way to reach us.

MY ORDER ARRIVED DAMAGED

If you received wrong or damaged item. We do provide free return label to return them. Then we can arrange free redelivery or full refund.

Do you ship to my country?

You may receive sepearate parcels and tracking informations based on your order weight and quantity.

Will my items come in one package?

You may receive sepearate parcels or one package based on your order weight and quantity.

Still need help?

Get in touch with us

Mon to Sat | 10:00 AM to 8:00 PM GMT

Mail address: contact@bathlova.co.uk
You can contact us through Whatsapp for faster responce.

Registered Address

Registered as ISTANBULLU LTD trading as Bathlova

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM

Tel: +44 785 978 56 23

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